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Email Address

info@ecoenergygrants.org.uk

Phone Number

+44 20 4552 4734

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Privacy Policy

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At Eco Energy Grants, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect and how we use, protect, and share that information when you visit our website, engage with our services, or communicate with us.

We are committed to safeguarding your privacy and ensuring your personal data is protected in accordance with UK data protection laws.

What Information Do We Collect?

We may collect the following types of information when you interact with us:

1. What Information Do We Collect?

  • Name
  • Email address
  • Phone number
  • Postal address
  • Postcode
  • Eligibility information (for ECO4 scheme applications)

2. Non-Personal Identification Information

  • IP address
  • Browser type
  • Device type
  • Location data
  • Website usage data (such as pages viewed, time spent, and actions taken on the site)

3. Sensitive Information

  • Benefit details (to assess eligibility for the ECO4 scheme)
  • Home ownership status
  • Boiler/Heating system information

4. Cookies

We use cookies to enhance your experience on our website. A cookie is a small file stored on your computer or mobile device. It allows us to recognize your preferences and track your interactions with our site. For more information, please refer to our Cookie Policy.

How Do We Use Your Information?

We use your personal data for the following purposes:

1. To Provide Our Services

  • Eligibility checks for ECO4 funding
  • To facilitate the application process for free boiler grants, first-time central heating grants, air source heat pump grants, and other services
  • To arrange surveys and installations
  • To communicate with you about the status of your application or service request

2. To Improve Our Services

We may use non-personal data to analyze website traffic, improve user experience, and optimize the performance of our website.

3. To Send Marketing Communications

  • With your consent, we may send you emails or phone updates about promotions, offers, or important changes related to ECO4 grants or other services we offer.
  • You can opt-out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

4. For Legal Compliance

  • We may use and disclose your personal information to comply with legal obligations, resolve disputes, and enforce our agreements.

How Do We Use Your Information?

We are committed to keeping your personal information safe and secure. We implement a variety of security measures, including:

  • Encryption of sensitive data during transmission
  • Secure storage of your data with industry-standard protection
  • Limited access to data, granted only to authorized personnel involved in service delivery and customer support

While we take every precaution to protect your information, please note that no method of internet transmission or electronic storage is 100% secure.

Do We Share Your Information?

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted partners for the following purposes:

1. Service Providers

  • Gas Safe certified installers
  • Surveying and assessment teams
  • Third-party organizations that process payments or assist in delivering our services

2. Legal and Compliance

We may disclose your information when required by law or to protect our rights and legal interests.

3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you in advance of any change in ownership.

Your Rights Regarding Your Personal Information

As a data subject, you have the following rights:

  • Right to access — You can request a copy of the personal information we hold about you.
  • Right to rectification — You can request corrections to any inaccurate or incomplete information we have about you.
  • Right to erasure — You can request the deletion of your personal data under certain conditions.
  • Right to restrict processing — You can request the restriction of processing of your data in certain circumstances.
  • Right to data portability — You can request a copy of your data in a structured format for easy transfer.
  • Right to object — You can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we do not accept any responsibility or liability for their practices. Please review their privacy policies before providing any personal information.

How Long Do We Retain Your Data?

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will post the new version on our website and update the date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please don’t hesitate to get in touch with us:

  • Email: info@ecoenergygrants.org.uk
  • Phone: 020 4552 4734
  • Address: Eco Energy Grants, 123 Green Lane, London, UK, EC1V 2NX
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